There is a third point or feature that Creative Arts Today (page 196) underlines in relation to the hand-made:
the hand-made implies 1) taking risks and accepting unpredictability as against industrial production and design that require certainty and predictability
quality in the hand-made is perceived as coming from 2) craftsmanship and mastery of a craft
and the hand-made object often 3) stimulates a desire to know more about its story and its maker.
As an example of a designer/maker who is passionate about building and telling stories with her pieces Creative Arts Today quotes Donna Wilson (https://www.donnawilson.com/, accessed 27/07/2017)
She compellingly tells her story and thus certainly creates a personal connection with people through her carefully crafted products.